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Policies & Security Statement
Special Orders
We welcome the opportunity to quote special orders. Once a special order is placed into production it is NON CANCELABLE due to the nature of the order. Special sizes cannot be put into regular inventory.

Freight
Prices do not include freight charges. All merchandise will be shipped by the fastest most economical method possible. In most cases we use UPS, USPS and Fed Ex Ground. If economically feasible we will use our own truck service to save shipping costs unless specified by the buyer.

Returned Checks
If a check is returned for any reason a charge of $30 will be added to the invoice. All future orders will be placed on a COD basis until credit can be established. A subsequent 2% service charge per month will be added to the account.

Damaged of Loss Claims
All products are carefully packed and have passed numerous quality control checks before shipping. Damaged shipments should be reported to your carrier. All claims for damage or losses to your shipments must be made with the carrier. Please keep all packaging material for carrier inspection.

Claims for shortage or damaged items must be made within 5 business days after receipt of merchandise.

Robey's Fabrics Inc. Security Statement

Robey's Fabrics Inc. understands your concerns regarding Internet security. Robey's Fabrics Inc. secure software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.



Here is how the Secure Server Works

1. Starting Your Order
Every order at www.robeysfabrics.com is secure. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption.

2. Making a Positive ID
After you´ve selected items to purchase, you´ll be prompted to continue your order by clicking on "Place Your Order" or "Place Order." At this point, your browser looks for a "site certificate" to confirm that it is communicating with www.robeysfabrics.com. Once a positive ID is made, your order continues.

3. Entering "Secure Mode"
At this point, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format. We are ready to ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server.



How can you tell if you´re in Secure Mode?

The standard, unsecured URL address begins "http://". When you enter secure mode, the beginning of the URL address will change to "https://"; the "s" stands for secure. Most browsers in secure mode also display a blue line along the top of the browser window. Netscape Navigatorª (versions 3.0 and earlier) display a broken key symbol in the lower left corner of your browser window when you are not viewing a secure page of a site. This key will become solid when you enter secure mode. Netscape Communicator 4.0 uses a padlock, in the same location as the key, to indicate if you are in standard or secure mode. The padlock is open in standard mode and closed in secure mode. In Microsoft´s Internet Explorer¨, you´ll see a padlock symbol at the bottom of your browser window when the browser is in secure mode.

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